Our returns policy is 30 days, so customers are responsible for returning their item within this time frame. Any returns received after 30 days from purchase date, will no longer be eligible for a refund or exchange.
To be eligible for a refund, the item must be returned unused, in the original packaging with labels still attached and in the same condition that it was received it in.
Please return the item to the following address:-
Please include within the package, a letter explaining the reason for return/exchange, including the original order number.
Customers are responsible for the cost of returning their item. Please note also that shipping costs paid at the time of the original order, are non-refundable. We would also recommend that you use a trackable shipping service, as we cannot be held accountable for any returns/exchanges not received. It is the customer’s responsibility to keep track of the returns parcel.
Once the return item is received, we will send a confirmation email that we have received the returned item and the refund will then be processed. A credit will automatically be applied to your credit card or original method of payment. Please allow up to 30 days for your credit card to be refunded.
If you haven’t received a refund and it’s over the 30 day period, please first check your bank account again and then contact your credit card company, it may take some time before the refund is officially processed.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged,
Exchanges for Faulty Items
We strive to ensure the highest quality is maintained at all times, however, when large orders are being produced, mistakes may occur.
We only replace items if they are defective or damaged. So should you feel that your item is faulty, please inform us by sending an email to firstname.lastname@example.org including your order number and attaching a photograph of the faulty item.
If required, please send the item back to us for inspection to the following address:-
For any faulty items, we require notification within 60 days of purchase. The 60 day time frame is applicable to faulty/damaged items only.
Please note that if we receive any exchange or refund requests for faulty items after 60 days, we will be unable to refund or exchange the item.
Please note that all items are individually checked when preparing the order for shipment, so in the event of any faulty goods being returned to us, it will be at our discretion to refund / replace the item.
Upon placing the order, the customer agrees to the above terms and conditions.